Imprint is a gathering place for celebrating craftsmanship and design. We believe that finding and uplifting the authentic stories of makers—their way of living, their techniques and their work—will empower the future of craftsmanship.
By becoming a contributing member of Imprint, you directly help us create a community of discovery, learning, and connection while we shine a light on artisans from around the world.
As part of your membership, you will receive exclusive and early access to sign up for special events, workshops and limited edition sales. In addition, you will get member appreciation gifts throughout the year including our annual Imprint printed publication featuring curated maker stories at the end of the year.
You can contact Imprint customer service by sending a note to firstname.lastname@example.org. You’ll likely hear back from us during normal business hours Monday through Friday, but we’ll try our best to get back to you as soon as we can.
We have a couple of opportunities to purchase items from our featured artisans:
Limited Edition Drop:
Drops will be available after we publish a series (approximately 12 times a year) until items sell out. Sign up for email alerts to find out when Limited Edition items drop!
Every quarter, we will curate a selection of items from master craftsmen we plan to feature. You can sign up for email alerts to find out when our seasonal shop starts.
Imprint Edition Drop:
Special Imprint Edition drops will be available throughout the year as items are restocked and new items are created. Sign up for email alerts to find out when Imprint Edition items are available. If you are on the waitlist for an existing item, you will get advanced notice on when Imprint Edition items are available.
If you miss a Limited Edition Drop, there will be other other opportunities to purchase items as we publish stories of craftspeople monthly. If there’s a particular item you’d like to purchase, please send a note to email@example.com and we’ll try our best to support you!
We currently don’t offer gift cards, but feel free to sign up for our emails to receive notifications about our latest offerings!
Shipping & Handling
After you place your order, items in your order should be ready to ship in 3-5 business days. When the order is shipped, you will receive an email notification from Imprint indicating when you will receive your order.
We offer International shipping through recognized international couriers. Please note, due to COVID-19 and a busy holiday season, your order could be delayed and take around 2-3 weeks to reach you. Should your order necessitate expedited shipping, there are options for you to request Priority Shipping for an additional fee.
We ship to our customers in the United States only. All items are shipped First Class International, unless requested otherwise. To get the latest on when we plan on expanding our international shipping, please sign up for our emails here.
Returns, Exchanges & Cancellations
Imprint is a platform that sells original, one-of-a-kind art pieces from master craftspeople. All items are handmade. As such, variations are to be expected and not considered defects. Please examine the description of the piece — including textures, colors and dimensions — by reviewing the images we have available and written descriptions. Due to the nature of the products, all sales are considered final.
We accept returns for a refund or exchange for items damaged in transit. If your order was damaged upon receipt, please contact us within 30 days of receiving your order at firstname.lastname@example.org. Include your name, order number and any photos you can share of the damage (cell phone images are fine) — we’ll get things sorted straight away!
Please contact us within 30 days of receiving your order at email@example.com if your order is damaged. Include your name, order number and photos of the damage (cell phone images are fine).
For all other applicable returns, please send us an email with your name, order number and a brief description of why you would like to return the item within 14 days of receipt and we will work with the maker to schedule the return and issue a refund. Please note, shipping fees will not be refunded.
We’re so sorry to hear that your item is damaged. Please contact us within 30 days of receiving your order at firstname.lastname@example.org. Include your name, order number and any photos you can share of the damage (cell phone images are fine) — we’ll get things sorted straight away!
If your order is damaged or not of the highest quality, please reach out to email@example.com within 30 days of receiving your order. Include your name, order number and any photos you can share of the damage (cell phone images are fine). We’ll get you taken care of right away.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If applicable, a refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days. Please note, only the purchase cost of the item will be refunded.
If you need to edit or cancel your order, you may do so within the first hour of ordering directly via the confirmation email. If you can’t locate your confirmation email or if you need to cancel your order outside the one-hour window, please send an email to firstname.lastname@example.org and we will do our best to support you.
We accept all major credit cards — Visa, Mastercard, American Express and Discover. We also accept payments via PayPal, Apple Pay and Google Pay. We are currently unable to process payments or accept orders over the phone or via email.
We partner with payment processors to securely process your order payments for all retail purchases. We don’t store your credit card or billing information on our site, instead, we rely on payment processors to do so.
If you purchase an Imprint Membership with an auto renewal feature, you authorize Imprint to maintain your account information via a third party payment processor and charge that account automatically upon the renewal of the Service you choose with no further action required by you.
Taxes are based on your order’s delivery address, and whether that address is in a state or country that has a sales tax. If taxes or duties are charged, they're based on a total calculation for all of the items in your order (including any shipping surcharges). This differs from taxes at a physical retail location.
We partner with standard payment processors to securely process your order payments. We don’t store your credit card or billing information on our site, instead, we rely on payment processors to do so.
Partnerships & Media